Refund policy

ORDER CHANGES

An order can be changed at any time before it ships. Simply contact us with the desired changes, and we will be happy to update your order. We can be reached by phone (607-562-2877) or sales@stans.com between the hours of 8am and 5pm EST.

RETURNS

Stan’s NoTubes will accept returns of all unopened products, excluding custom wheel builds, within 30 days of purchase. Proof of purchase is required. Once the product is received and inspected, the customer will receive a full refund minus the shipping and handling. Custom wheel builds will incur a 10% restocking fee. A 10% restocking fee will apply to any opened but re-sellable products. Used products or products outside the approved 30 day return period will be dealt with on a case by case basis. To request a return, please contact Stan’s NoTubes at 607-562-2877 or by email at returns@stans.com.

INVENTORY STATUS, OUT OF STOCK, AND BACKORDERS

We try our best to provide accurate inventory levels on each item and to provide notification when delays may occur. Out of stock items will include an approximate availability date displayed on the product page. We will contact customers to re-establish a payment method 30 days or more have passed since the day you placed your order, but your order has not yet shipped. If an item on your order is found to be out of stock, we will contact you via phone or email to provide an estimated restock date.